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Delivery and Returns

DELIVERY

UK Mainland and Northern Ireland

Service

Up to £75

Over £75

Delivery Time

Standard Delivery

Up to 2kg: £3.99 - Over 2kg: £5.99

FREE

2-3 working days after your order is placed

Next Working Day

Up to 2kg: £12.00 - Over 2kg: £26.99

Order by 1pm for next working day delivery


Ireland

Service

Up to £75

Over £75

Delivery Time

Standard Delivery

£5.99

FREE

2-3 working days after your order is placed

Next Working Day

£16.99

Order by 1pm for next working day delivery


Channel Islands and rest of UK 

Service

Up to 30kg

Over 30kg

Delivery Time

Jersey & Guernsey

£59.99 £105.99 3-4 working days after your order is placed

Highlands and Islands

£18.99 £90.00 3-4 days after your order is placed

All prices are inclusive of VAT


Europe

All orders up to 2kg are £13.99 on an International Standard Delivery (3-5 days). Please let us know if your country is not available [email protected]


International

All orders up to 2kg are £19.99 on an International Standard Delivery (5-7 days). Please let us know if your country is not available [email protected]

International customers may be required to pay sales tax, duty and/or customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. 


Batteries & Aerosols

Please note that Li-ion batteries and aerosols may incur an additional charge due to shipping restrictions and therefore may not be eligible for free delivery even if they are under £75.


RETURNS

Returns Address

Returns at CraigmoreOnline

1 Diviny Drive

Carn Industrial Estate

Portadown

BT63 5WE

UK


Items Not Suitable

If you are not satisfied with your order simply return the items in their original condition within 28 days of receipt.

To return any items, please phone us on 028 3833 1666 or email us at [email protected]

Please ensure the goods are returned in their original condition and wherever possible in its original packaging with a copy of the invoice enclosed. 


Refunds Policy

Please note that in some cases full refunds may not be offered on items if they have been removed from their original packaging and used in a way which has de-valued the product.  In such cases, a partial refund may be offered at the discretion of Craigmore upon inspection of the returned item.

If you wish to return an item it is your responsibility to inform Craigmore within 14 days from when you received your goods, afterwhich you have a further 14 days to return your purchase. 

If goods are returned after 28 days from when you received them, a refund will ONLY be issued in the form of a credit note which will be valid for 365 days.


Items Under Warranty

We will cover return postage costs for all faulty or warranty issues* within 28 days of purchase, however, after this period it is the responsibility of the customer.

We recommend that items returned to us after the 28 day period should be sent by Recorded Delivery or equivalent service.  Craigmore will not be held responsible for any damaged or uninsured returned items lost in transit sent by customers.

*Please note that Karcher Home & Garden machines hold a worldwide warranty.  


Missing, Incomplete or Damaged Orders

In the unlikely event that you receive damaged products or an incomplete order, please call us on 028 3833 1666 or email [email protected] within 48 hours of receiving your order.


Re-Delivery Charges

Please be aware that in some cases a re-delivery charge may be required if there has been a failed delivery attempt by our courier.  If the delivery has failed because incorrect shipping details have been provided or the recipient was not present to receive the shipment, then it will be the responsibility of the customer to cover all re-delivery fees.